Frequently Asked Questions

1. What are the center's hours of operation?

The center is open Monday to Friday from 7:30 a.m. to 5:30 p.m.

2. What are the conditions for an unscheduled closure?

The center will close due to severe weather (e.g., heavy snowfall) if public transportation cannot operate or if public schools in West Vancouver are closed.

3. Is my child's place still guaranteed if they are absent?

Yes it is guaranteed although you must continue to pay full fees during absence due to sickness, vacation, or other personal reasons.

4. What is the late pick-up fine?

A $1 fine is charged for each minute period after 5:30 p.m. This fine is applied starting on the second and subsequent late pick-ups; the first occasion is just noted on a form.

5. What is the policy for a non-custodial parent picking up a child?

If a court order is on file, staff will act in accordance with that legal document. If no legal documents exist, staff will follow the written information about access provided by the enrolling parent.

6. What is required for someone other than a parent/guardian to pick up my child?

They must be an authorized person listed on the registration and must present photo identification to staff. If an unauthorized person is sent, the parent may give phone authorization, but the person must present two pieces of identification, with at least one picture ID.

7. When is a child considered too sick to attend?

A child is too sick if they have symptoms such as a fever of 99.5°F (37.5°C) or higher, diarrhea, vomiting, or an undiagnosed rash. They may not return until 24 hours after the symptoms subside or a physician’s note is provided.

8. What is the policy on administering medication?

Only doctor-prescribed medication in the original container (stating the child’s name, dosage, and time) can be given, and parents must complete the “Consent to Administer Medication Form.”. Aspirin or acetaminophen will not be given.

9. What are the food restrictions?

The daycare is a “nut aware zone”. Parents must ensure all fruits and food needing to be cut or peeled are done at home (with the exception of bananas). Food that is a choking hazard, such as grapes, cherry, tomato, and hot dogs, must be cut into lengthwise pieces.

10. Are there any forms of punishment that are strictly prohibited?

Yes. Staff are strictly prohibited from using shoving, hitting, shaking, or spanking, any form of harsh or degrading treatment, confinement or physical restraint as punishment, or depriving the child of meals, snacks, or necessary use of a toilet.

11. Is the registration deposit refundable?

A deposit equal to one full month’s fee is refundable only if you provide one full month’s written notice of withdrawal on the 1st of the month. If you cancel a space you reserved in advance, the deposit is non-refundable.